Tell us you’re moving house
If you're moving please choose one of the following...
Create a new Welsh Water billing account
If you are new to our service region or not a current Welsh Water customer then you can create a new billing account and move in online.
Tell Welsh Water I’m moving house
If you are an existing customer, you are moving, and you will still be responsible for the Welsh Water bill. then let us know.
Move out and close my account
If you are no longer responsible for paying a Welsh Water bill, or are moving out of our supply area.