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Online Account Maintenance

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Updated: 13:00 17 September 2021

We're aware that some customers may be experiencing difficulty logging in to their online account.

This is a temporary issue which should clear in around 24 hours, or any of the following options may also help you to login sooner:

  • Clearing your browser cache, if you know how to.
  • Using the private browser mode.
  • Using a different web browser or device.

Thank you for your patience.

Move out and close my account


If you are moving out of the Welsh Water region or are moving out and will no longer be responsible for paying the bill at your new address then let us know.

You can only let us know on or after the day of your move.

To complete this form you will need

  • Your Welsh Water account reference number This can be found in the top right corner of your bill
  • Move date You can only let us know on or after the day of your move
  • Meter reading If known