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Move out and close my account


If you are moving out of the Welsh Water region or are moving out and will be no longer responsible for paying the bill at your new address then let us know.

If you have a water meter you can only let us know on or after the day of your move, if the property you are moving out of doesn’t have a meter then you can let us know up to 14 days in advance.

To complete this form you will need

  • Your Welsh Water account reference number This can be found in the top right corner of your bill
  • Move date If your move date is more than 14 days in advance then you need to inform us nearer the time