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Cymraeg Accessibility

Move out and close my account

If you are moving out of the Welsh Water region or are moving out and will no longer be responsible for paying the bill at your new address then let us know.

You can only let us know on or after the day of your move.

To complete this form you will need

  • Your Welsh Water account reference number This can be found in the top right corner of your bill, on your My Account dashboard, or the reference on your payment if you pay by direct debit.
  • Move date You can only let us know on or after the day of your move
  • Meter reading If known
  • Forwarding address We’ll need a forwarding address to send a final bill to.
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