Online Account Maintenance

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Updated: 13:00 17 September 2021

We're aware that some customers may be experiencing difficulty logging in to their online account.

This is a temporary issue which should clear in around 24 hours, or any of the following options may also help you to login sooner:

  • Clearing your browser cache, if you know how to.
  • Using the private browser mode.
  • Using a different web browser or device.

Thank you for your patience.

Setup or Amend a Direct Debit

Use this service to provide an instruction to your bank or building society to pay your water bill by Direct Debit.

Direct Debit

A Direct Debit offers you a choice of payment dates and you can spread your bill over instalments at no extra cost.

Please click here to view our Direct Debit Guarantee.


Service user number 997542.


PLEASE NOTE: If you choose a date to pay your bill by Direct Debit and it is within the next two weeks. This payment will be taken the following month.

You will need

  • Your Welsh Water account reference number This can be found in the top right corner of your bill
  • Bank details Bank account number and sort code
  • Permission from account holder If applicable

I'll come back later