Loss of electrical supply affecting our water pumps

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Updated: 11:30 27 November 2021

We are aware that your water supply may be off or you may have low pressure due to pump failure in your area. Your supply should be restored later this evening. If the water is discoloured when it comes back please run your cold kitchen tap for a while to help it clear. Thank you for your patience.

Setup or Amend a Direct Debit

Use this service to provide an instruction to your bank or building society to pay your water bill by Direct Debit.

Direct Debit

A Direct Debit offers you a choice of payment dates and you can spread your bill over instalments at no extra cost.

Please click here to view our Direct Debit Guarantee.


Service user number 997542.


PLEASE NOTE: If you choose a date to pay your bill by Direct Debit and it is within the next two weeks. This payment will be taken the following month.

You will need

  • Your Welsh Water account reference number This can be found in the top right corner of your bill
  • Bank details Bank account number and sort code
  • Permission from account holder If applicable

I'll come back later