Self Service

Make a payment

We've made paying your bill online using a debit or credit card easier for you.

What you'll need:

  • Your Welsh Water account reference number This can be found in the top right corner of your bill, on your My Account dashboard, or the reference on your payment if you pay by direct debit.
  • Your debit or credit card details We accept the following payment cards, Visa, Mastercard and Maestro. Your transactions will processed by Global Payment Systems® on our behalf
  • SCA PSD2 compliance To increase the security of your payment for the new SCA PSD2 compliance, we have added an extra layer of security, we will ask you to confirm the billing address for the payment card you are using and could ask you for extra verification