Important information for customers struggling to pay

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Updated: 09:00 27 September 2021

During Covid19 the government temporarily increased Universal Credit payments, this scheme will be removed by the end of September. If you are affected by this change and struggling to pay your water bill, more information can be found here.

Submit a Meter Reading

If you are moving and want to submit a final reading, please let us know as part of our moving process and not this form.


Use this form only to submit your latest meter reading.


Information you will need to submit a reading

  • Your Welsh Water account reference number This can be found in the top right corner of your bill
  • Meter reading We only need the White on Black or Black on White numbers