COVID-19 (Coronavirus) – A Message to Our Customers - 29 March 12:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

You can update your account, tell us you are moving and set up a direct debit by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Could you save money by being on a water meter?


Do you live alone, not use much water, or are you looking to reduce your bill? You might save money by having a water meter installed.

Why switch to a water meter?

  • You could save money (the less water you use, the lower your bill will be!)
  • We’ll install it free of charge (for households only)
  • It helps reduce your carbon footprint (households with meters tend to use less water)
  • You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed*.

*This option is only available to customers who have switched from unmeasured to a metered supply. If you move into a property which already has a meter, this option is not available.

Unsure if a meter is for you?

Before you decide, you can use our meter estimation calculator below to see roughly what we'd expect your bill to be if you were on a meter. We'll ask you some questions and then estimate your charges. This may help you decide if a meter is right for you.

Our measured charges

Measured charges are based on a fixed service charge plus how much water you use.

If you decide to switch to a water meter, we'll send you a bill every six months..

Find out more about measured charges here.