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Online self service

Let us know you're moving


If you're a brand new customer to Welsh Water then you can use this service to create an account.

 

If you're already a customer then you'll need to login or register to your online account in order to complete this process.


This form is also available in Welsh.

When to let us know you've moved

You can let us know up to 7 days in advance of becoming responsible, or when you are no longer responsible, for the bill.

Please check you have the following details before starting the form:

  • Move date You can let us know up to 7 days in advance of your move
  • Meter reading If known
  • Forwarding address We’ll need a forwarding address to send a final bill to. If you do not have a forwarding address, you will need to contact us.
  • Landlord/Letting Agent details If applicable, you will need your landlord/letting agent details for the property you are moving in to.
  • Bank details Bank or building society name, bank account number and sort code