Online self service

Let us know you're moving

If you're a brand new customer to Welsh Water then you can use this service to create an account.

If you're already a customer then you'll need to login or register to your online account in order to complete this process.

If there are joint account holders who are moving to separate properties, you will need to speak to a customer advisor to complete your move.

This form is also available in Welsh.

You can let us know up to 7 days in advance of becoming responsible, or when you are no longer responsible, for the bill.

Move date You can let us know up to 7 days in advance of your move
Meter reading If known
Forwarding address We’ll need a forwarding address to send a final bill to. If you do not have a forwarding address, you will need to contact us.
Landlord/Letting Agent details If applicable, you will need your landlord/letting agent details for the property you are moving in to.
Bank details Bank or building society name, bank account number and sort code