If you do spot a leak that you think is from one of our pipes, please use this form to report it.
The more information you can give us the better, as it will help us to assess how severe it is and assist us when we visit the area to try and find the leak. We aim to attend and investigate the report of a leak within 48hrs or sooner depending on the severity of the leak. If the leak is straightforward, we aim to undertake a repair within 5 days following the initial investigation.
Sometimes you may see a leak running for longer; this could be due to several reasons, such as us needing to obtain permission to put traffic management in place or significant planning is needed to undertake the repair. Once the repair is complete, we aim to reinstate the area to its original condition as quickly as possible, but again this may take longer than expected if there are circumstances beyond our control.
Whilst we understand this can be frustrating, please be assured that we take our responsibility for repairing leaks seriously, this not only helps maintain our supply but also helps minimise water lost through wastage. We’d like to thank our customers for taking the time to report leaks to us.
This form is also available in Welsh.
