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This form is also available in Welsh.

Please choose which customer type best describes you:

Personal / Residential I own or rent my property and am responsible for paying the water bill.

Business I have a business account for my company or business premises.

We need the following information to retrieve your Welsh Water customer account.

10 digit customer reference number

Title

First name

Surname

Date of Birth (dd/mm/yyyy)

Email address

Contact number

We need the following information to retrieve your Welsh Water customer account.

10 digit customer reference number

Company name

Company number

Email

Company contact number