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Updated: 14:30 12 August 2022

We are currently experiencing higher than normal call volumes and social media queries, and may take longer than usual to get back to you. Please be patient, we’ll get to you as soon as we can.

If your query is about your bill or account don’t forget you can still do all of these online:

  • View bills/make a payment
  • Tell us you're moving
  • Set up a Direct Debit
  • Give a meter reading

If you have a waste or water supply emergency please call us on 0800 052 0130.

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Our payment services

Make a payment

Set up / amend a direct debit

Setup a payment card

Our account related services

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Move or create an account

Apply for priority services

Submit a meter reading

Apply for a water meter

Notify us of a bereavement

Report a problem

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Report leaks, blockages, odours, pollution, high/low water pressure and discoloured water online.

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Our affordability tariffs

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Services for landlords and letting agents

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Register a property & set up payment plan later

Landlord TAP

Our Business Services

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EDI application form

Value Adding Services Enquiry

Other services

Diolch awards - Nominate someone

Meter Revoke Form

Make a Complaint

Our developer services applications

Adoption of existing sewerage

New water connections

Alteration or Removal (including Diversion) of a Public Sewer or Associated Apparatus

Alteration or Removal (including Diversion) of a Water Main or Associated Apparatus

Map of Water Mains or Public Sewers

Pre-planning advice

Requisition a Public Sewer and/or Lateral Drain

Requisition a Water Main

Self Lay a Water Main

Request for an Application to Communicate Flows with the Public Sewer

Standard Drainage and Water Enquiries