Online services

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Check if there is any ongoing work or reported incidents in your area, and sign up to receive alerts and updates.

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Our payment services

Make a payment

Set up / amend a direct debit

Setup a payment card

Our account related services

Create a new account

Tell us you're moving home

Apply for priority services

Submit a meter reading

Apply for a water meter

Notify us of a bereavement

Report a problem

Report an issue online

Report leaks, blockages, odours, pollution, high/low water pressure and discoloured water online.

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Update your details

Change your billing address

Change your contact number

Change your email address

Update language preferences

Change your name

Our affordability tariffs

HelpU tariff

Customer assistance fund (CAF)

Water Direct scheme

Services for landlords and letting agents

I want to register a tenant

I've bought to rent

Landlord TAP

Other services

Diolch awards - Nominate someone

EDI application form

Meter Revoke Form

Business General Enquiry

Our developer services applications

Adoption of existing sewerage

New water connections

Alteration or Removal (including Diversion) of a Public Sewer or Associated Apparatus

Alteration or Removal (including Diversion) of a Water Main or Associated Apparatus

Map of Water Mains or Public Sewers

Pre-planning advice

Requisition a Public Sewer and/or Lateral Drain

Requisition a Water Main

Self Lay a Water Main

Request for an Application to Communicate Flows with the Public Sewer

Standard Drainage and Water Enquiries