Online services

Pay your bill

Set up / amend a direct debit

Setup a payment card

Create a new account

Tell us you're moving home

Apply for priority services

Submit a meter reading

Apply for a water meter

Notify us of a bereavement

Change your billing address

Change your contact number

Change your email address

Update language preferences

Change your name

Report a leak

Report high/low water pressure

Report a blockage

Report sewer pollution

Report an odour

Report discoloured water

HelpU scheme

Customer assistance fund (CAF)

Water Direct scheme

I want to register a tenant

I've bought to rent

Landlord TAP

Diolch awards - Nominate someone

EDI application form

Meter Revoke Form

Business General Enquiry

Adoption of existing sewerage

New water connections

Alteration or Removal (including Diversion) of a Public Sewer or Associated Apparatus

Alteration or Removal (including Diversion) of a Water Main or Associated Apparatus

Map of Water Mains or Public Sewers

Pre-planning advice

Requisition a Public Sewer and/or Lateral Drain

Requisition a Water Main

Self Lay a Water Main

Request for an Application to Communicate Flows with the Public Sewer

Standard Drainage and Water Enquiries