Updated: 06:00 23 December 2025
We're aware that some customers may be experiencing an issue with their online account and resetting a password for our My Account service.
We're working hard to resolve the issue.
Thank you for your patience.
Please note our billing contact centre and webchat festive opening hours are:
Monday 22nd December: 08:00 - 18:00
Tuesday 23rd December: 08:00 - 18:00
Wednesday 24th December: 08:00 - 14:00
Thursday 25th December - Friday 26th December: Closed
Saturday 27th December: 09:00 - 13:00
Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00
Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.
To find out more about our developer services applications click here.
Take me to the applications
Check if there is any work or reported incidents near you that could be affecting your water supply, or sign up to receive alerts and updates.
