Moving out of your student accommodation

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If you're the account holder and are moving out of your student accommodation, either to another property or closing your account, you can sign in or register for My Account and let us know online here.

Frequently asked questions about student moves are available here.

British Sign Language

Contact us using British Sign Language (BSL) with our partners at SignVideo.


Text Relay

We also have a text relay available for customers with hearing and speech difficulties. To use the service...

Telephone: 18002 & number you want to call
or
Textphone: 18001 & number you want to call.

Priority Services

Our Priority Services Register means that we can help with alternative water supply if your supply is interrupted, receive information and correspondence that suit your individual needs, reassurance against bogus callers and more

Find out more