Our festive opening hours

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Please note our billing contact centre and webchat festive opening hours are:

Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

British Sign Language

Contact us using British Sign Language (BSL) with our partners at SignVideo.


Text Relay

We also have a text relay available for customers with hearing and speech difficulties. To use the service...

Telephone: 18002 & number you want to call
or
Textphone: 18001 & number you want to call.

Priority Services

Our Priority Services Register means that we can help with alternative water supply if your supply is interrupted, receive information and correspondence that suit your individual needs, reassurance against bogus callers and more

Find out more