Paperless billing de-registration

To switch back to paper bills, please confirm your details and why you’ve chosen to leave. This will help us improve the service in the future and also make sure we’re de-registering the right person.

This form is also available in Welsh.

Please choose which customer type best describes you:

Personal / Residential I own or rent my property and am responsible for paying the water bill.

Business I have a business account for my company or business premises.

Your Welsh Water account

We need the following information to retrieve your Welsh Water customer account.

10 digit customer reference number

Title

First name

Surname

Date of birth (dd/mm/yyyy)

Email address

Your telephone number

I confirm I am the account holder or named person on the account

Your Welsh Water business account

We need the following information to retrieve your Welsh Water customer account.

10 digit customer reference number

Company name

Company number

Label

Company contact number

Do you receive a consolidated bill?

Yes

No

I confirm I am the business account holder or a named person on the account

How can we help you?

Our customers usually search for:

Paperless billing de-registration

Your Welsh Water account

Your Welsh Water business account