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Moving out of your student accommodation

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If you're the account holder and are moving out of your student accommodation, either to another property or closing your account, you can sign in or register for My Account and let us know online here.

Frequently asked questions about student moves are available here.

Paperless billing de-registration

To switch back to paper bills, please confirm your details and why you’ve chosen to leave. This will help us improve the service in the future and also make sure we’re de-registering the right person.

This form is also available in Welsh.

Your Welsh Water account

We need the following information to retrieve your Welsh Water customer account.

Your Welsh Water business account

We need the following information to retrieve your Welsh Water customer account.