Moving out of your student accommodation

Information update

If you're the account holder and are moving out of your student accommodation, either to another property or closing your account, you can sign in or register for My Account and let us know online here.

Frequently asked questions about student moves are available here.

Request help with your bill

If you're having difficulty paying your bill then we have lots of support available, please complete this form and one of our agents will be in touch.

If you are having trouble submitting this form please contact our team on 0303 313 0022

This form is also available in Welsh.

10 digit customer reference number

Title

First name

Surname

Enter your postcode below and search for your address

Sorry, an address cannot be found

Address

Select address

Address Line 1

Address Line 2

Address Line 3

Address Line 4

Country

Postcode

Date of birth (dd/mm/yyyy)

Contact number

Email address

Do you own or rent your home? Own Rent

How many occupiers reside at the property?

Aged 17 or over

Aged 16 or under

Please confirm best day(s) to contact you Monday Tuesday Wednesday Thursday Friday

Monday 8am - 1pm 1pm - 6pm Any time (8am - 6pm)

Tuesday 8am - 1pm 1pm - 6pm Any time (8am - 6pm)

Wednesday 8am - 1pm 1pm - 6pm Any time (8am - 6pm)

Thursday 8am - 1pm 1pm - 6pm Any time (8am - 6pm)

Friday 8am - 1pm 1pm - 6pm Any time (8am - 6pm)

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Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St Mellons, Cardiff, CF3 0LT.