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Cymraeg

Our festive opening hours

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Please note our billing contact centre and webchat festive opening hours are:

Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

Request help with your bill

If you're having difficulty paying your bill then we have lots of support available, please complete this form and one of our agents will be in touch.

If you are having trouble submitting this form please contact our team on 0303 313 0022

This form is also available in Welsh.

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