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Applying for a water meter

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We’re currently receiving a very high number of meter applications so it may take us longer than usual to get back to you. If you have made an application, we can confirm that it is in process, and there is no need to get back in touch with us. You will receive a call from a 0330 number when we are trying to arrange an appointment with you.

We’re sorry for any inconvenience this may cause.

If you want to make an application for meter, you can do it online here.

Request to revert back to unmeasured charges

Use this form to request to have your charges reverted back to being unmeasured. You can go back to having the standard unmeasured bill for your property any time up to two years from the date the meter was fitted, or the Assessed Measured Charge applied. However, if you have a swimming pool at the property (which is automatically filled) or use a garden sprinkler, then you must continue to pay metered charges.

If the meter was installed as part of our progressive metering programme, you can go back to having the standard unmeasured bill for your property any time up to two years from the date you opted-in to metered billing.

This form is also available in Welsh.

Property details

Please enter your full postcode below and find your property.

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