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Contact Centre Lines Closed

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Updated: 14:00 11 September 2025

Our contact centre phone lines are temporarily closed whilst we deliver some important updates to our teams. Our operational contact centre is still open for reporting emergency issues relating to water or sewerage.

You can still use our contact us forms and MyAccount service to manage your account or get in touch.

We're sorry for any inconvenience – our team will be back available to take your calls within the next hour.

Request to revert back to unmeasured charges

Use this form to request to have your charges reverted back to being unmeasured. You can go back to having the standard unmeasured bill for your property any time up to two years from the date the meter was fitted, or the Assessed Measured Charge applied. However, if you have a swimming pool at the property (which is automatically filled) or use a garden sprinkler, then you must continue to pay metered charges.

If the meter was installed as part of our progressive metering programme, you can go back to having the standard unmeasured bill for your property any time up to two years from the date you opted-in to metered billing.

This form is also available in Welsh.

Property details

Please enter your full postcode below and find your property.

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