You may be eligible for help with your bills

We know this is a difficult time with lots going on. If you're struggling to pay your bills or falling into debt, we can help with a range of options, including:

Social tariffs
Debt forgiveness schemes, and
options to pay your bill from your benefits.

Do you or anyone in your household receive any of the following financial support?

Universal Credit
Income related Employment and Support Allowance
Income-based Jobseeker's Allowance
Income Support
Pension Credit
Child Tax Credit - except families in receipt of the family element only
Working Tax Credit
Housing Benefit

Yes No

Or these?

Disability Living Allowance
Personal Independence Payment
Attendance Allowance

Yes No

How many people live in your home? Please include all adults and children. 1 2 3+

Is the total income received by everyone in your property less than £19,100? Yes No

Is the total income received by everyone in your property less than £18,100? Yes No

Is the total income received by everyone in your property less than £12,000? Yes No

Are you £150 or more behind on your payments? Yes No

Do you have 3 or more children under the age of 19 living at your home who you can claim Child Benefit for OR have a member of your household with a medical condition that requires significant use of extra water?

Does a member of your household have a medical condition that requires significant use of extra water?

Yes No

You may be eligible for our HelpU tariff

Our HelpU tariff supports those customers who are on means tested benefits and have a low income in their household

Apply for Helpu online

You may be eligible for our Customer Assistance Fund.

The Customer Assistance Fund is designed to help those in severe financial hardship to clear debt and get back on track with their payments.

Apply for Customer Assistance Fund online

You may be eligible for our WaterSure Wales Tariff

Our WaterSure Wales scheme is available to customers who have a water meter or opt to have a meter, have a qualifying benefit and either have a medical condition that requires more water use or have 3 children under the age of 19

Apply for WaterSure online

No eligible tariffs or schemes

We’re sorry that you aren’t eligible for any of our current schemes at the moment. Take a look at our help with your bills page for more information on saving money such as water efficiency tips, having a meter and our Cymuned scheme. Please remember that if your situation changes making you eligible for our schemes, please reach out for help and support.

How can we help you?

Our customers usually search for:

You may be eligible for help with your bills

You may be eligible for our HelpU tariff

You may be eligible for our Customer Assistance Fund.

You may be eligible for our WaterSure Wales Tariff

No eligible tariffs or schemes