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Burst water main affecting some areas of Flintshire

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Updated: 22:00 10 August 2025

We have refilled the network and restored supplies to those areas affected by the burst water main (Flint, Holywell, Ffynnongroyw, Greenfield, Llanerch y Mor, Mostyn, Oakenholt, Talacre, Whitford and Mancot).

However we are aware of temporary discolouration issues affecting water supplies to households in Connah’s Quay. This has been caused as we have needed to move the water around the network to maintain supplies and will be temporary.

We are contacting those customers on our Priority Services Register and those households (text to mobile / landlines) which may be affected.

Some households may still be experiencing discoloured water, but this is temporary. We are flushing the system and customers can also run their taps for a short period to help it clear.

Customers can collect water supplies from our bottled water station at the Jade Jones Pavilion in Flint (CH6 5ER) which remains open as a precaution.

More information is available here. We will also continue to provide updates on In Your Area and on our social media channels.

You may be eligible for help with your bills

We know this is a difficult time with lots going on. If you're struggling to pay your bills or falling into debt, we can help with a range of options, including:

  • Social tariffs
  • Debt forgiveness schemes, and
  • options to pay your bill from your benefits.
  • Universal Credit
  • Income related Employment and Support Allowance
  • Income-based Jobseeker's Allowance
  • Income Support
  • Pension Credit
  • Child Tax Credit - except families in receipt of the family element only
  • Working Tax Credit
  • Housing Benefit
  • Disability Living Allowance
  • Personal Independence Payment
  • Attendance Allowance

You may be eligible for our HelpU tariff

Our HelpU tariff supports those customers who are on means tested benefits and have a low income in their household


Apply for Helpu online

You may be eligible for our Customer Assistance Fund.

The Customer Assistance Fund is designed to help those in severe financial hardship to clear debt and get back on track with their payments.


Apply for Customer Assistance Fund online

You may be eligible for our WaterSure Wales Tariff

Our WaterSure Wales scheme is available to customers who have a water meter or opt to have a meter, have a qualifying benefit and either have a medical condition that requires more water use or have 3 children under the age of 19


Apply for WaterSure online

No eligible tariffs or schemes

We’re sorry that you aren’t eligible for any of our current schemes at the moment. Take a look at our help with your bills page for more information on saving money such as water efficiency tips, having a meter and our Cymuned scheme. Please remember that if your situation changes making you eligible for our schemes, please reach out for help and support.