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Moving out of your student accommodation

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If you're the account holder and are moving out of your student accommodation, either to another property or closing your account, you can sign in or register for My Account and let us know online here.

Frequently asked questions about student moves are available here.

Tenant registration

This form is for landlords to inform us that a property they own, and are the named account holder for, is now tenanted.

In order to submit your Tenant Registration, we will require your customer details as well as the details of your tenant(s).

If you are a tenant who is moving to a rented property - and you are responsible for the bill - please use our move form.

Please review the Government Landlord Legislation available here

This form is also available in Welsh.