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Updated: 12:45 15 January 2026

We are experiencing some technical issues with our IT systems today and we're working hard to restore our systems as soon as possible. You can continue to use our webforms, although it may take us a little longer than usual to respond to your query.

Did you know that you can also do any of the following online without having to speak to us?
Let us know you're moving
Set up a Direct Debit or payment plan
Make a payment
Give a meter reading
Find any operational issues in your area

Thank you for your patience.

Tenant registration

This form is for landlords to inform us that a property they own, and are the named account holder for, is now tenanted.

In order to submit your Tenant Registration, we will require your customer details as well as the details of your tenant(s).

If you are a tenant who is moving to a rented property - and you are responsible for the bill - please use our move form.

Please review the Government Landlord Legislation available here

This form is also available in Welsh.