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Our festive opening hours

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Please note our billing contact centre and webchat festive opening hours are:

Monday 22nd December: 08:00 - 18:00
Tuesday 23rd December: 08:00 - 18:00
Wednesday 24th December: 08:00 - 14:00
Thursday 25th December - Friday 26th December: Closed
Saturday 27th December: 09:00 - 13:00
Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

Tenant registration

This form is for landlords to inform us that a property they own, and are the named account holder for, is now tenanted.

In order to submit your Tenant Registration, we will require your customer details as well as the details of your tenant(s).

If you are a tenant who is moving to a rented property - and you are responsible for the bill - please use our move form.

Please review the Government Landlord Legislation available here

This form is also available in Welsh.