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Cymraeg

Contact Centre Lines Closed

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Updated: 14:00 11 September 2025

Our contact centre phone lines are temporarily closed whilst we deliver some important updates to our teams. Our operational contact centre is still open for reporting emergency issues relating to water or sewerage.

You can still use our contact us forms and MyAccount service to manage your account or get in touch.

We're sorry for any inconvenience – our team will be back available to take your calls within the next hour.

Tenant registration

This form is for landlords to inform us that a property they own, and are the named account holder for, is now tenanted.

In order to submit your Tenant Registration, we will require your customer details as well as the details of your tenant(s).

If you are a tenant who is moving to a rented property - and you are responsible for the bill - please use our move form.

Please review the Government Landlord Legislation available here

This form is also available in Welsh.