Cold Weather – A Message to Our Customers

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Updated: 16:00 30 November 2023

We’re experiencing freezing temperatures across many of our communities. This means that there’s a greater risk of water pipes freezing and bursting

We’ll still be working around the clock to keep things flowing smoothly but we also need your help.

We advise all our customers to protect your own water pipes by making sure outdoor taps and pipes are covered and check where your stop tap is just in case you encounter any problems. If you spot any leaks on our network, call us on 0800 052 0130or report online - so that we can get a team out to fix them quickly. 

For hints and tips on how you can prepare your homes for freezing temperatures visit our Winter Ready pages.

Stay safe.

Tenant registration

This form is for landlords to inform us that a property they own, and are the named account holder for, is now tenanted.

In order to submit your Tenant Registration, we will require your customer details as well as the details of your tenant(s).

If you are a tenant who is moving to a rented property - and you are responsible for the bill - please use our move form.

Please review the Government Landlord Legislation available here