Third party customer call referral

Please complete this form if you are supporting a customer who would like a call back from the Vulnerable Customer Team within 14 days. Please only complete this form if you are a third party working with a customer in vulnerable circumstances and have consent to pass on their details for this purpose.

This form is also available in Welsh.

Your Details

Your name

Organisation name

Email address

Your contact number

Customer details

Customer name

Customer contact number

Postcode

Sorry, an address cannot be found

Address

Select address

Address line 1

Address line 2

Address line 3

Address line 4

Country

Postcode

Appointment information

Preferred day of the week to call Monday Tuesday Wednesday Thursday Friday

Preferred time of day AM (9am-12pm) PM (12pm-5pm) No preference

Please enter any additional information you'd like us to know (max 1000 characters)

Please confirm that you have received the consent of the customer to refer them to us.

Applying for a water meter

Third party customer call referral

Your Details

Customer details

Appointment information