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Moving out of your student accommodation

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If you're the account holder and are moving out of your student accommodation, either to another property or closing your account, you can sign in or register for My Account and let us know online here.

Frequently asked questions about student moves are available here.

Third party customer call referral

Please complete this form if you are supporting a customer who would like a call back from the Vulnerable Customer Team within 14 days. Please only complete this form if you are a third party working with a customer in vulnerable circumstances and have consent to pass on their details for this purpose.

This form is also available in Welsh.

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