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Please note our billing contact centre and webchat festive opening hours are:

Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

Trade effluent enquiry

Once submitted, we will send you a preliminary information form for completion.

If you require any assistance with completing this enquiry form or the preliminary information form please contact us on Trade.Effluent@dwrcymru.com.

This form is also available in Welsh.

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