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Burst water main at our Bryn Cowlyd Water Treatment Works

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Updated: 10:00 21 January 2025

We can confirm that our network has now refilled and water supplies have been restored. All affected schools are now back on supply.

To recognise the inconvenience being experienced by customers whose supplies have disrupted, each eligible household will receive £30 compensation for every 12 hours their supplies have been affected. This will automatically be paid to customers bank accounts, or their water account is their balance is more than the compensation payment. Cheques will be issued over the coming weeks to customers who do not have registered a bank account with us. Business customers will be paid £75 in compensation for every 12 hours their supplies have been affected but businesses will also be able to submit separate claims for additional loss of income.

Details have been published here for business customers who are being impacted by this incident.

We wish to apologise again for the inconvenience experienced by customers and wish to thank you for working with us.

Alternative water supplies will continue to be in place today:

  • Bodlondeb site, LL32 8DU
  • Parc Eirias, LL29 7SP
  • Llandudno West Shore Car Park, LL30 2BG

Visit Help and support after an incident to find out more.

Discoloured water from your taps is normal after a supply interruption. This is usually temporary and disappears once the network settles.

We also ask that customers check their taps to ensure that they are closed to help conserve supplies as we refill the network.

Customers can get the latest information on in your area or follow us on our social media channels.

Priority Services Register

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Everyone needs a helping hand from time to time. Maybe you have difficulties with your eyesight or hearing. Maybe you’re a parent with young children at home. Maybe you have mobility challenges that would make it difficult to pop to the shop for bottled water if your water supply was ever interrupted. Or maybe you have a medical condition that means you rely heavily on your water supply.


Whatever your circumstances, our Priority Services Register helps us make sure we’re giving you the right support and the best service possible.

Use this form to:

  • Join the Priority Services Register for free
  • Remove yourself from the Priority Services register if you no longer need support
  • Update your information if your circumstances have changed and you might need different support from us

Overview requirements

  • Your Welsh Water account reference number This can be found in the top right corner of your bill, on your My Account dashboard, or the reference on your payment if you pay by direct debit.