Cold Weather – A Message to Our Customers

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Updated: 15:00 01 December 2023

We’re experiencing freezing temperatures across many of our communities. This means that there’s a greater risk of water pipes freezing and bursting

We’ll still be working around the clock to keep things flowing smoothly but we also need your help.

We advise all our customers to protect your own water pipes by making sure outdoor taps and pipes are covered and check where your stop tap is just in case you encounter any problems. If you spot any leaks on our network, call us on 0800 052 0130or report online - so that we can get a team out to fix them quickly. 

For hints and tips on how you can prepare your homes for freezing temperatures visit our Winter Ready pages.

Stay safe.

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Whether you’re looking for a new opportunity or a change of career, you can be sure you’ll find Welsh Water a unique place to work.

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In essence, Welsh Water is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

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Early Careers

You may not have thought about working for Welsh Water before, but why not see what we have to offer for a long and exciting career? Our apprentice and graduate programmes are well known, but did you know we offer work experience?

View our work experience opportunities here