Our contact centre services

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Updated: 14:30 12 August 2022

We are currently experiencing higher than normal call volumes and social media queries, and may take longer than usual to get back to you. Please be patient, we’ll get to you as soon as we can.

If your query is about your bill or account don’t forget you can still do all of these online:

  • View bills/make a payment
  • Tell us you're moving
  • Set up a Direct Debit
  • Give a meter reading

If you have a waste or water supply emergency please call us on 0800 052 0130.

Careers at Welsh Water 

Whether you’re looking for a new opportunity or a change of career, you can be sure you’ll find Welsh Water a unique place to work.

Visit our careers website

In essence, Welsh Water is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Careers - call centre staff

Join our

Talent Community

Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.

Join now
Employee Benefits

Employee

Benefits

When you work for Welsh Water, you’ll be joining a company full of passionate individuals, who take pride in their work and the business. In return, our dedicated teams are supported, encouraged, nurtured, developed and rewarded.

Find out more

Early Careers

You may not have thought about working for Welsh Water before, but why not see what we have to offer for a long and exciting career? Our apprentice and graduate programmes are well known, but did you know we offer work experience?

View our work experience opportunities here