Developer Services Complaints

If you complain, what can you expect?

• We will do our best to sort out any issues for you straight away.
• If it’s complicated and we need more time, we'll always let you know first.
• You'll receive a named contact of the person who is investigating your complaint. 

If your complaint is about a disputed debt, we will put any debt recovery process on hold until we have completed our investigations. It's important to remember that you should continue to pay any amount not in dispute whilst we investigate.