Important information for customers struggling to pay

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Updated: 09:00 27 September 2021

During Covid19 the government temporarily increased Universal Credit payments, this scheme will be removed by the end of September. If you are affected by this change and struggling to pay your water bill, more information can be found here.

Compliments or complaints about our service


We aim to offer the highest levels of service to all our customers, and know that things can sometimes go wrong.

If we have made a mistake or have done something wrong, please let us know straight away so that we can look in to what's happened.

Our teams also love to receive great feedback, to do this you can share your story and compliments to give them the recognition they deserve.

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How we handle your complaints and compliments handbook

PDF, 91.5kB