Compliments or complaints about our service


We aim to offer the highest levels of service to all our customers, and know that things can sometimes go wrong.

If we have made a mistake or done something wrong, please let us know straight away so that we can look in to what’s happened. We will try and reply to you within 5 working days of receiving your complaint, although sometimes it can take us longer. We will let you know if this is the case.

Our teams also love to receive great feedback, to do this you can share your story and compliments to give them the recognition they deserve.

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How we handle your complaints and compliments handbook

PDF, 75.5kB