Our contact centre services

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Updated: 14:30 12 August 2022

We are currently experiencing higher than normal call volumes and social media queries, and may take longer than usual to get back to you. Please be patient, we’ll get to you as soon as we can.

If your query is about your bill or account don’t forget you can still do all of these online:

  • View bills/make a payment
  • Tell us you're moving
  • Set up a Direct Debit
  • Give a meter reading

If you have a waste or water supply emergency please call us on 0800 052 0130.

Compliments or complaints about our service


We aim to offer the highest levels of service to all our customers, and know that things can sometimes go wrong.

If we have made a mistake or done something wrong, please let us know straight away so that we can look in to what’s happened. We will try and reply to you within 5 working days of receiving your complaint, although sometimes it can take us longer. We will let you know if this is the case.

Our teams also love to receive great feedback, to do this you can share your story and compliments to give them the recognition they deserve.