Applying for a water meter

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We’re receiving a high number of applications and are taking longer than we’d like to arrange appointments, your application is in progress and there is no need to get back in touch with us.

More information about what you can expect while we process your application is available here.

If you want to make an application for a meter, you can do it online here.

Compliments or complaints about our service


We aim to offer the highest levels of service to all our customers, and know that things can sometimes go wrong.

If we have made a mistake or done something wrong, please let us know straight away so that we can look in to what’s happened. We will try and reply to you within 5 working days of receiving your complaint, although sometimes it can take us longer. We will let you know if this is the case.

Our teams also love to receive great feedback, to do this you can share your story and compliments to give them the recognition they deserve.