Water supply complaints
If you'd prefer to speak to one of our team straight away, please call us for free - or use our Live Chat service.
Our Live Chat service is available 8am to 8pm Monday to Friday and 8:30am to 1:30pm on Saturday. Look for the button in the bottom right corner of your screen.
Speak to an advisor
If you complain, what can you expect?
- We will do our best to sort out any issues for you straight away.
- If it’s complicated and we need more time, we'll always let you know first.
- You'll receive a named contact of the person who is investigating your complaint.