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Moving out of your student accommodation

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If you're the account holder and are moving out of your student accommodation, either to another property or closing your account, you can sign in or register for My Account and let us know online here.

Frequently asked questions about student moves are available here.

Submit a Meter Reading

If you are moving and want to submit a final reading, please let us know as part of our moving process and not this form.

 

Use this form only to submit your latest meter reading.

 

For a detailed guide on how to read your water meter, click here.

 



Remember, you don’t need to submit a meter reading unless we’ve asked you to. Our systems automatically calculate your tariff each year and you only pay for what you use.

Information you will need to submit a reading

  • Your Welsh Water account reference number This can be found in the top right corner of your bill, on your My Account dashboard, or the reference on your payment if you pay by direct debit.
  • Meter reading We only need the White on Black or Black on White numbers