Our contact centre services

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Updated: 14:30 12 August 2022

We are currently experiencing higher than normal call volumes and social media queries, and may take longer than usual to get back to you. Please be patient, we’ll get to you as soon as we can.

If your query is about your bill or account don’t forget you can still do all of these online:

  • View bills/make a payment
  • Tell us you're moving
  • Set up a Direct Debit
  • Give a meter reading

If you have a waste or water supply emergency please call us on 0800 052 0130.

Submit a Meter Reading

If you are moving and want to submit a final reading, please let us know as part of our moving process and not this form.


Use this form only to submit your latest meter reading.


Remember, you don’t need to submit a meter reading unless we’ve asked you to. Our systems automatically calculate your tariff each year and you only pay for what you use.

Information you will need to submit a reading

  • Your Welsh Water account reference number This can be found in the top right corner of your bill, on your My Account dashboard, or the reference on your payment if you pay by direct debit.
  • Meter reading We only need the White on Black or Black on White numbers