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Our festive opening hours

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Please note our billing contact centre and webchat festive opening hours are:

Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

Notify us of a bereavement

Thank you for taking the time to contact us during this difficult time.


Once we receive your form, we’ll be in touch to let you know what happens next.

Please note that this service is for domestic customers. To inform us of a bereavement for a commercial account, please call us.


This form is also available in Welsh.

To complete this form, you will need:

  • Name and address of account holder And their customer reference if you have it
  • A meter reading If the property has a meter and it's safe to read
  • Details of the executor
  • Name(s) of anyone living in, or due to live in, the property