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Our contact centre services

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Updated: 14:30 12 August 2022

We are currently experiencing higher than normal call volumes and social media queries, and may take longer than usual to get back to you. Please be patient, we’ll get to you as soon as we can.

If your query is about your bill or account don’t forget you can still do all of these online:

  • View bills/make a payment
  • Tell us you're moving
  • Set up a Direct Debit
  • Give a meter reading

If you have a waste or water supply emergency please call us on 0800 052 0130.

Notify us of a bereavement


Thank you for taking the time to contact us during this difficult time.

Once we receive your form, we’ll be in touch to let you know what happens next.

To complete this form, you will need:

  • Name and address of account holder And their customer reference if you have it
  • A meter reading If the property has a meter and it's safe to read
  • Details of the executor
  • Name(s) of anyone living in, or due to live in, the property