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Please note our billing contact centre festive opening hours are:

Tuesday 24th December: 08:00 - 14:00
Wednesday 25th - Thursday 26th December: Closed
Friday 27th December: 09:00 - 17:00
Saturday 28th December: 09:00 - 13:00
Monday 30th December: 08:00 - 18:00
Tuesday 31st December: 08:00 - 14:00
Wednesday 1st January: Closed

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

Cartref enquiry

We just need to ask a few simple questions to pass to our team to assess. They will then give you a call to go through the next steps and explain what we are able to help with.

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Address

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Is your toilet cistern free standing or built in? Free standing Built in

Please provide a description of the leak issue you are experiencing:

How did you hear about the Cartref scheme?

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Disclaimer: By submitting this form, you agree to be contacted regarding your request. Your information will only be used by the Cartref team in relation to the Cartref project.

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Our festive opening hours

Cartref enquiry