Updated: 11:30 11 December 2024

Our services continue to be impacted by power supply issues which could result in interruptions to water supplies or low pressure for some customers, mainly in rural areas. Our teams are working hard to maintain supplies and working closely with all other agencies - including the energy companies - to restore all supplies safely and as quickly as possible.

Go to In Your Area for further information.

Change your billing address

Use this form to change your billing address.

If you are moving, please do not use this form. Click here to select the correct moving option.

Once we receive your form, we'll change your details within 10 working days. You won't need to do anything further, and you'll see your change in any future correspondence from us.

What you'll need

Your Welsh Water account reference number This can be found in the top right corner of your bill, on your My Account dashboard, or the reference on your payment if you pay by direct debit.
The address of the property we bill This is not the current billing address
The updated billing address

How can we help you?

Our customers usually search for:

Storm Darragh

Change your billing address

What you'll need