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Our festive opening hours

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Please note our billing contact centre and webchat festive opening hours are:

Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

Create a landlord account

In order to submit your property registration, we will require your details as well as the details of your property.

Please review the Government Landlord Legislation available here

This form is also available in Welsh.

If you are a Landlord in Wales then you will need to make sure that your properties are registered. You can signup for an account on the Rent Smart Wales website.