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Cymraeg

Applying for a water meter

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We’re receiving a high number of applications and are taking longer than we’d like to arrange appointments, your application is in progress and there is no need to get back in touch with us.

More information about what you can expect while we process your application is available here.

If you want to make an application for a meter, you can do it online here.

Customer assistance fund debt support scheme application

If you have arrears with us that you're unable to pay, the Customer Assistance Fund could help.

If you pay your current charges for 6 months we will pay off half of your arrears! If you then pay for a further 6 months we will pay off the remaining balance of your arrears!

Please complete this customer assistance fund form to confirm you consent to us checking your credit score. This will not affect your credit rating but it will leave a footprint.


This form is also available in Welsh.

You will need:

  • The type of benefit you receive
  • Income and Expenditure for your household