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Moving out of your student accommodation

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If you're the account holder and are moving out of your student accommodation, either to another property or closing your account, you can sign in or register for My Account and let us know online here.

Frequently asked questions about student moves are available here.

Customer assistance fund debt support scheme application

If you have arrears with us that you're unable to pay, the Customer Assistance Fund could help.

If you pay your current charges for 6 months we will pay off half of your arrears! If you then pay for a further 6 months we will pay off the remaining balance of your arrears!

Please complete this customer assistance fund form to confirm you consent to us checking your credit score. This will not affect your credit rating but it will leave a footprint.


This form is also available in Welsh.

You will need:

  • The type of benefit you receive
  • Income and Expenditure for your household