Customer assistance fund debt support scheme application

If you have arears of more than £150 and at least 6 months overdue with us that you're struggling to pay, the Customer Assistance Fund could help.

If you pay the agreed charges for 6 months, we will pay off half of your arrears. If you then pay for a further 6 months, we will pay off the remaining balance of your arrears.

Please complete this Customer Assistance Fund form. Once submitted our team will contact you within 10 working days to provide an outcome, and to set up your agreed payment plan. We must speak to you in order to accept you on to the Customer Assistance Fund. If we cannot speak to you, we will send our contact details to you, to allow you to contact us and progress with the application. It is important you do this in order for this to be applied to your account.

This form is also available in Welsh.

You will need:

Up to date contact details including a valid telephone number (mobile or landline).
If you are in receipt of a benefit, the type of benefit plus the amounts received.
Income and Expenditure for your household (how much comes in and goes out on a monthly basis for all living there).
Bank details for Direct Debit set up (This will be required when we call you)

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Customer assistance fund debt support scheme application

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