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Problems with our telephone lines

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Updated: 13:00 21 November 2024

We are currently experiencing technical issues with our phone lines and as a result you may experience poor call quality. We’re really sorry for any inconvenience and are working hard to resolve the issue.

Did you know that you can also do any of the following online without having to speak to us?
Find any operational issues in your area
Report an issue
Let us know you're moving
Set up a Direct Debit or payment plan
Make a payment

Thank you for your patience.

Feedback about our investment work

We’re always looking at ways we can improve our investment work and communications to keep our customers informed, so we would appreciate if you could spare a few minutes of your time to complete our feedback form.

We would like to share your views with our partners on our social media pages in our promotional material and in our press releases. We would also like to use your name as part of a quote If you are happy for us to do this, please tick the box below.

Our Diolch awards recognise and reward individuals within Welsh Water who go the extra mile. They are our way of saying thank you to our colleagues.