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We’re receiving a high number of applications and are taking longer than we’d like to arrange appointments, your application is in progress and there is no need to get back in touch with us.

More information about what you can expect while we process your application is available here.

If you want to make an application for a meter, you can do it online here.

New water connection call back

Request a call back for help with your new water connection

This form is also available in Welsh.

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Best day(s) to call back Monday Tuesday Wednesday Thursday Friday

We will always aim to give you a call back within 2 working days. However, if you need to speak to one of our team more urgently, give us a call on 0800 917 2652 from Monday to Friday between 8:30am to 5:00pm.

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Applying for a water meter

New water connection call back