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Please note our billing contact centre and webchat festive opening hours are:

Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

New water connection call back

Request a call back for help with your new water connection

This form is also available in Welsh.

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Best day(s) to call back Monday Tuesday Wednesday Thursday Friday

We will always aim to give you a call back within 2 working days. However, if you need to speak to one of our team more urgently, give us a call on 0800 917 2652 from Monday to Friday between 8:30am to 5:00pm.

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New water connection call back