Contact us

1. Select a Topic I have an emergency or need to report an issue

I have an emergency or need to report an issue No water / sewer & flooding issues / visible leaks / bursts / pollution etc

Account queries Moving property / Direct debits / Make a payment / Water Meters

Additional Support Help with your bill / Priority Services / Payment Advice

General Enquiries Get in touch, our friendly team are here to help.

Compliments or complaints about our service Complimenting our team or raising a complaint

Developer Services Water & sewerage enquiries / pre-planning advice / new connections

Business Customers Account queries / ways to contact us

2. Suggested ways to get in touch

For situations requiring immediate help and/or assistance:

Water emergencies

If you have an emergency - please don't wait

24hrs a day, 7 days a week

Sewer flooding & sewerage emergencies

If you have an emergency - please don't wait

24hrs a day, 7 days a week

Report an issue online

Report leaks, low pressure, blockages, odours and more

Report an issue

Check for current work

See if there are any emergency works happening in your area right now

Still have a question?

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In your area

Check if there is any work or reported incidents near you that could be affecting your water supply, or sign up to receive alerts and updates.