Your client may be eligible for help with their bills

We know this is a difficult time with lots going on. If they’re struggling to pay their bills or falling into debt, we can help with a range of options, including:

Social tariffs
Debt forgiveness schemes, and
options to pay their bill from your benefits.

Does your client or anyone in their household receive any of the following financial support?

Universal Credit
Income related Employment and Support Allowance
Income-based Jobseeker's Allowance
Income Support
Pension Credit
Child Tax Credit - except families in receipt of the family element only
Working Tax Credit
Housing Benefit

Yes No

Or these?

Disability Living Allowance
Personal Independence Payment
Attendance Allowance

Yes No

How many people live in their home? Please include all adults and children. 1 2 3+

Is the total income received by everyone in their property less than £18,800? Yes No

Is the total income received by everyone in their property less than £17,400? Yes No

Is the total income received by everyone in their property less than £11,600? Yes No

Are they £150 or more behind on their payments? Yes No

Do they have 3 or more children under the age of 19 living at their home whom they can claim Child Benefit for OR does a member of their household have a medical condition that requires significant use of extra water?

Does a member of their household have a medical condition that requires significant use of extra water?

Yes No

They may be eligible for our HelpU tariff

Our HelpU tariff supports those customers who are on means tested benefits and have a low income in their household

Apply for Helpu online

They may be eligible for our Customer Assistance Fund.

The Customer Assistance Fund is designed to help those in severe financial hardship to clear debt and get back on track with their payments.

Apply for Customer Assistance Fund online

They may be eligible for our WaterSure Wales Tariff

Our WaterSure Wales scheme is available to customers who have a water meter or opt to have a meter, have a qualifying benefit and either have a medical condition that requires more water use or have 3 children under the age of 19

Apply for WaterSure online

No eligible tariffs or schemes

We’re sorry that your client isn’t eligible for any of our current schemes at the moment. Take a look at our help with your bills page for more information on saving money such as water efficiency tips, having a meter and our Cymuned scheme. Please remember that if their situation changes making them eligible for our schemes, please reach out for help and support.

How can we help you?

Our customers usually search for:

Your client may be eligible for help with their bills

They may be eligible for our HelpU tariff

They may be eligible for our Customer Assistance Fund.

They may be eligible for our WaterSure Wales Tariff

No eligible tariffs or schemes