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Problems with our telephone lines

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Updated: 11:10 21 November 2024

We are currently experiencing technical issues with our phone lines and as a result you may experience poor call quality. We’re really sorry for any inconvenience and are working hard to resolve the issue.

Did you know that you can also do any of the following online without having to speak to us?
Find any operational issues in your area
Report an issue
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Set up a Direct Debit or payment plan
Make a payment

Thank you for your patience.

Setup a Payment Card

Use this form to setup a payment card to pay your water bill.

You will need

  • Your Welsh Water account reference number This can be found in the top right corner of your bill, on your My Account dashboard, or the reference on your payment if you pay by direct debit.
  • Your personal details You will need your date of birth, email address and contact number.