Close

Menu

How can we help you?

Our customers usually search for:

Cymraeg

Moving out of your student accommodation

information icon

If you're the account holder and are moving out of your student accommodation, either to another property or closing your account, you can sign in or register for My Account and let us know online here.

Frequently asked questions about student moves are available here.

Water direct debt support scheme application

By completing this form, we can make an application to the Department for Work and Pensions to take a regular amount from your benefit and pay it directly to us.


Once the form has been completed, it can take up to 6-8 weeks to be accepted.

This form is also available in Welsh.

What you'll need

  • Your Welsh Water account reference number This can be found in the top right corner of your bill, on your My Account dashboard, or the reference on your payment if you pay by direct debit.
  • Your National Insurance Number
  • The type of benefit you receive