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Storm Darragh

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Updated: 11:30 11 December 2024

Our services continue to be impacted by power supply issues which could result in interruptions to water supplies or low pressure for some customers, mainly in rural areas. Our teams are working hard to maintain supplies and working closely with all other agencies - including the energy companies - to restore all supplies safely and as quickly as possible.

Go to In Your Area for further information.

Water direct debt support scheme application

By completing this form, we can make an application to the Department for Work and Pensions to take a regular amount from your benefit and pay it directly to us.

What you'll need

  • Your Welsh Water account reference number This can be found in the top right corner of your bill, on your My Account dashboard, or the reference on your payment if you pay by direct debit.
  • Your National Insurance Number
  • The type of benefit you receive