Apply for a water meter

If you have just purchased or moved into a property, you can apply once you have your customer reference number and first bill.

If you’re moving in to our region for the first time or moving to another property within our region, you can let us know online.

More information about having a water meter can be found here.

This form is also available in Welsh.

Please choose which customer type best describes you:

Personal / Residential I own or rent my property and am responsible for paying the water bill.

Business I have a business account for my company or business premises.

Please complete only one customer type.

Your Welsh Water account

We need the following information to retrieve your Welsh Water customer account.

Your 10 digit customer reference number can be found in the top right corner of your bill, on your My Account dashboard, or the reference on your payment if you pay by direct debit.

10 digit customer reference number

Title

First name

Surname

Your date of birth

Email address

Your telephone number

How many people live in the property?

Only continue with this option if the property is unoccupied.

Your Welsh Water business account

We need the following information to retrieve your Welsh Water customer account.

10 digit customer reference number

Company name

Company number

Email address

Company contact number

What language would you like future correspondence to be in? English Welsh

How can we help you?

Our customers usually search for:

Our festive opening hours

Apply for a water meter

Your Welsh Water account

Your Welsh Water business account