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Moving out of your student accommodation

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If you're the account holder and are moving out of your student accommodation, either to another property or closing your account, you can sign in or register for My Account and let us know online here.

Frequently asked questions about student moves are available here.

Setup a Direct Debit

A Direct Debit offers you a choice of payment dates and you can spread your bill over instalments at no extra cost.


Use this form to provide an instruction to your bank or building society to pay you water bill by Direct Debit.


If you want to amend the amount of your direct debit, please contact us.

Please click here to view our Direct Debit Guarantee.

 

Service user number 997542.

 

PLEASE NOTE: If you choose a date to pay your bill by Direct Debit and it is within the next two weeks. This payment will be taken the following month.


This form is also available in Welsh.

You will need

  • Your Welsh Water account reference number This can be found in the top right corner of your bill, on your My Account dashboard, or the reference on your payment if you pay by direct debit.
  • Bank details Bank account number and sort code
  • Permission from account holder If applicable
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