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Please note our billing contact centre and webchat festive opening hours are:

Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

Setup a Direct Debit

A Direct Debit offers you a choice of payment dates and you can spread your bill over instalments at no extra cost.

Use this form to provide an instruction to your bank or building society to pay you water bill by Direct Debit.

Please click here to view our Direct Debit Guarantee. Service user number 997542.

This form is also available in Welsh.

Amend the amount of a direct debit

If you want to amend the amount of your direct debit, please call us on 0800 052 0145.

What you'll need to complete this form

Your Welsh Water account reference number This can be found in the top right corner of your bill, on your My Account dashboard, or the reference on your payment if you pay by direct debit.
Bank details Bank or building society name, bank account number and sort code
Permission from account holder If applicable

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