Important information for customers struggling to pay

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Updated: 09:00 27 September 2021

During Covid19 the government temporarily increased Universal Credit payments, this scheme will be removed by the end of September. If you are affected by this change and struggling to pay your water bill, more information can be found here.

Diolch Awards


The Diolch Awards are your way to tell us about someone (or a team of people) who has given you exceptional service.

Have you received exceptional service from our staff or contractors? Would you like them to know how you feel?

This could include staff or contractors who have, for example:

  • Gone the extra mile to help you
  • Anticipated your needs and responded to them
  • Dealt with a difficult or complex situation
  • Worked in poor weather conditions to help you

Everyone nominated will be told that you appreciated their efforts. There are also monthly and annual awards where winners will be given a letter of congratulation and gift vouchers in recognition of their service.

Recent Nominations

Take a look at some feedback from customers that have recently made a Diolch nomination.