Our contact centre services

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Updated: 14:30 12 August 2022

We are currently experiencing higher than normal call volumes and social media queries, and may take longer than usual to get back to you. Please be patient, we’ll get to you as soon as we can.

If your query is about your bill or account don’t forget you can still do all of these online:

  • View bills/make a payment
  • Tell us you're moving
  • Set up a Direct Debit
  • Give a meter reading

If you have a waste or water supply emergency please call us on 0800 052 0130.

Diolch Awards


The Diolch Awards are your way to tell us about someone (or a team of people) who has given you exceptional service.

Have you received exceptional service from our staff or contractors? Would you like them to know how you feel?

This could include staff or contractors who have, for example:

  • Gone the extra mile to help you
  • Anticipated your needs and responded to them
  • Dealt with a difficult or complex situation
  • Worked in poor weather conditions to help you

Everyone nominated will be told that you appreciated their efforts. There are also monthly and annual awards where winners will be given a letter of congratulation and gift vouchers in recognition of their service.

Recent Nominations

Take a look at some feedback from customers that have recently made a Diolch nomination.