Online Account Maintenance

information icon

Updated: 13:00 17 September 2021

We're aware that some customers may be experiencing difficulty logging in to their online account.

This is a temporary issue which should clear in around 24 hours, or any of the following options may also help you to login sooner:

  • Clearing your browser cache, if you know how to.
  • Using the private browser mode.
  • Using a different web browser or device.

Thank you for your patience.

Diolch Awards


The Diolch Awards are your way to tell us about someone (or a team of people) who has given you exceptional service.

Have you received exceptional service from our staff or contractors? Would you like them to know how you feel?

This could include staff or contractors who have, for example:

  • Gone the extra mile to help you
  • Anticipated your needs and responded to them
  • Dealt with a difficult or complex situation
  • Worked in poor weather conditions to help you

Everyone nominated will be told that you appreciated their efforts. There are also monthly and annual awards where winners will be given a letter of congratulation and gift vouchers in recognition of their service.

Recent Nominations

Take a look at some feedback from customers that have recently made a Diolch nomination.