Contact us


2. Suggested ways to get in touch

For situations requiring immediate help and/or assistance:

Water emergencies

If you have an emergency - please don't wait

0800 052 0130

24hrs a day, 7 days a week

Sewer flooding & sewerage emergencies

If you have an emergency - please don't wait

0800 085 3968

24hrs a day, 7 days a week

Live chat

Speak to one of our customer service agents about water and sewerage emergencies

Chat now Offline Loading

3. Suggested ways to get in touch

Live Chat about Moving Home

If you need advice on moving home our customer service agents are here to help

Chat now Offline Loading

Any other questions?

If you are unable to let us know you're moving home online, then speak to a customer service agent

0800 052 0145

8.00am - 8.00pm Mon-Fri
8.30am - 1.30pm Sat

3. What would you like to do?

3. We're sorry to hear of your bereavement

Need some extra help?

We appreciate this is a difficult time for you so if you would like help through the process, our helpful customer advisors are here to help

Chat to us Offline Loading

Prefer to call us?

You can speak to one of our customer advisors who will be happy to help

0800 052 0145

8.00am - 8.00pm Mon-Fri
8.30am - 1.30pm Sat

2. Choose an option below Having trouble paying?

3. Suggested ways to get in touch

Live chat about Direct Debits

Speak to one of our customer service agents about Direct Debits.

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Any other questions?

If you are unable to setup or amend a Direct Debit online, then speak to a customer service agent

0800 052 0145

8.00am - 8.00pm Mon-Fri
8.30am - 1.30pm Sat

3. Pay online

Make a payment on the phone

Make a payment over the phone using our automated payments line

0800 028 5209

24 hours a day, 7 days a week

3. Ways we can help

3. Suggested ways to get in touch

Live chat

Speak to one of our customer service agents about water and sewerage emergencies

Chat now Offline Loading

Report a leak

If you have an emergency - please don't wait

0800 281 432

24 hours a day, 7 days a week

3. Suggested ways to get in touch

Live chat

Speak to one of our customer service agents about water and sewerage emergencies

Chat now Offline Loading

Water emergencies

If you have an emergency - please don't wait

0800 052 0130

24hrs a day, 7 days a week

3. Suggested ways to get in touch

Live chat

Speak to one of our customer service agents about water and sewerage emergencies

Chat now Offline Loading

Sewer flooding & sewerage emergencies

If you have an emergency - please don't wait

0800 085 3968

24hrs a day, 7 days a week

3. Suggested ways to get in touch

Live chat

Speak to one of our customer service agents about water and sewerage emergencies

Chat now Offline Loading

Sewer flooding & sewerage emergencies

If you have an emergency - please don't wait

0800 085 3968

24hrs a day, 7 days a week

3. Suggested ways to get in touch

Live chat

Speak to one of our customer service agents about water and sewerage emergencies

Chat now Offline Loading

Sewer flooding & sewerage emergencies

If you have an emergency - please don't wait

0800 085 3968

24hrs a day, 7 days a week

3. Next steps

Live Chat about your meter, meter reading or bill

Chat to one of our helpful customer service agents

Chat now Offline Loading

Call us about your meter, meter reading or bill

Speak to one of our helpful customer service agents

0800 052 0140

Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm

3. Suggested ways to get in touch

Live Chat about your meter, meter reading or bill

Chat to one of our helpful customer service agents

Chat now Offline Loading

Call us about your meter, meter reading or bill

Speak to one of our helpful customer service agents

0800 052 0140

Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm

2. Find out more about our additional support options

2. What would you like to do?

Live Chat with Developer Services

Speak to one of our helpful Developer Services agents

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Give us a call

If you'd prefer to speak to us over the phone you can contact us using the details below

0800 917 2652

Monday to Friday, 8:30am to 5:00pm

Frequently asked questions

Still have a question?

Speak to our operations team:

0800 052 0130

24hrs a day, 7 days a week

Speak to our Billing team:

0800 052 0145

Welsh language line also available: 0800 052 6058
Calling from abroad? +44 29 2090 7703
Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm

Speak to our Developer Services team:

0800 917 2652

Monday to Friday, 8:30am to 5:00pm

If you'd prefer to speak to us in Welsh

0800 052 6058

Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm

Text relay for customers with hearing and speech difficulties

Telephone: 18002 & number you want to call
Textphone: 18001 & number you want to call

Bogus caller / checking a visiting officers identity:

0800 281 141

24 hours a day, 7 days a week