COVID-19 (Coronavirus) – A Message to Our Customers - 29 March 12:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

You can update your account, tell us you are moving and set up a direct debit by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Contact us


2. Suggested ways to get in touch

For situations requiring immediate help and/or assistance:

Water emergencies

If you have an emergency - please don't wait

0800 052 0130

24hrs a day, 7 days a week

Sewer flooding & sewerage emergencies

If you have an emergency - please don't wait

0800 085 3968

24hrs a day, 7 days a week

Live chat

Speak to one of our customer service agents about water and sewerage emergencies

Chat now Offline Loading

Message us on Social Media

We can help with day-to-day queries via Direct Message on Facebook and Twitter.

3. Suggested ways to get in touch

Live Chat about Moving Home

If you need advice on moving home our customer service agents are here to help

Chat now Offline Loading

Message us on Social Media

We can help with day-to-day queries via Direct Message on Facebook and Twitter.

Any other questions?

If you are unable to let us know you're moving home online, then speak to a customer service agent

0800 052 0145

9.00am - 5.00pm Mon-Fri

3. What would you like to do?

3. We're sorry to hear of your bereavement

Need some extra help?

We appreciate this is a difficult time for you so if you would like help through the process, our helpful customer advisors are here to help

Chat to us Offline Loading

Prefer to call us?

You can speak to one of our customer advisors who will be happy to help

0800 052 0145

9.00am - 5.00pm Mon-Fri

3. Suggested ways to get in touch

Live chat about Direct Debits

Speak to one of our customer service agents about Direct Debits.

Chat now Offline Loading

Any other questions?

If you are unable to setup or amend a Direct Debit online, then speak to a customer service agent

0800 052 0145

9.00am - 5.00pm Mon-Fri

3. Pay online

Make a payment on the phone

Make a payment over the phone using our automated payments line

0800 028 5209

24 hours a day, 7 days a week

3. Ways we can help

2. Find out more about our additional support options

3. Suggested ways to get in touch

Live chat

Speak to one of our customer service agents about water and sewerage emergencies

Chat now Offline Loading

Message us on Social Media

We can help with day-to-day queries via Direct Message on Facebook and Twitter.

Report a leak

If you have an emergency - please don't wait

0800 281 432

24 hours a day, 7 days a week

3. Suggested ways to get in touch

Live chat

Speak to one of our customer service agents about water and sewerage emergencies

Chat now Offline Loading

Message us on Social Media

We can help with day-to-day queries via Direct Message on Facebook and Twitter.

Report Discoloured Water

If you have an emergency - please don't wait

0800 281 432

24 hours a day, 7 days a week

3. Suggested ways to get in touch

Live chat

Speak to one of our customer service agents about water and sewerage emergencies

Chat now Offline Loading

Message us on Social Media

We can help with day-to-day queries via Direct Message on Facebook and Twitter.

Water emergencies

If you have an emergency - please don't wait

0800 052 0130

24hrs a day, 7 days a week

3. Suggested ways to get in touch

Live chat

Speak to one of our customer service agents about water and sewerage emergencies

Chat now Offline Loading

Message us on Social Media

We can help with day-to-day queries via Direct Message on Facebook and Twitter.

Sewer flooding & sewerage emergencies

If you have an emergency - please don't wait

0800 085 3968

24hrs a day, 7 days a week

3. Suggested ways to get in touch

Live chat

Speak to one of our customer service agents about water and sewerage emergencies

Chat now Offline Loading

Message us on Social Media

We can help with day-to-day queries via Direct Message on Facebook and Twitter.

Sewer flooding & sewerage emergencies

If you have an emergency - please don't wait

0800 085 3968

24hrs a day, 7 days a week

3. Suggested ways to get in touch

Live chat

Speak to one of our customer service agents about water and sewerage emergencies

Chat now Offline Loading

Message us on Social Media

We can help with day-to-day queries via Direct Message on Facebook and Twitter.

Sewer flooding & sewerage emergencies

If you have an emergency - please don't wait

0800 085 3968

24hrs a day, 7 days a week

2. What would you like to do? Apply for a Water Meter

3. Next steps

Live Chat about your meter, meter reading or bill

Chat to one of our helpful customer service agents

Chat now Offline Loading

Message us on Social Media

We can help with day-to-day queries via Direct Message on Facebook and Twitter.

Call us about your meter, meter reading or bill

Speak to one of our helpful customer service agents

0800 052 0140

Mon - Fri 9am to 5pm

3. Suggested ways to get in touch

Live Chat about your meter, meter reading or bill

Chat to one of our helpful customer service agents

Chat now Offline Loading

Message us on Social Media

We can help with day-to-day queries via Direct Message on Facebook and Twitter.

Call us about your meter, meter reading or bill

Speak to one of our helpful customer service agents

0800 052 0140

Mon - Fri 9am to 5pm

2. What would you like to do?

Live Chat with Developer Services

Speak to one of our helpful Developer Services agents

Chat now Offline Loading

Give us a call

If you'd prefer to speak to us over the phone you can contact us using the details below

0800 917 2652

Monday to Friday, 8:30am to 5:00pm

Frequently asked questions

Still have a question?

Speak to our operations team:

0800 052 0130

24hrs a day, 7 days a week

Speak to our Billing team:

0800 052 0145

Welsh language line also available: 0800 052 6058
Calling from abroad? +44 29 2090 7703
Mon - Fri 9am to 5pm

Speak to our Developer Services team:

0800 917 2652

Monday to Friday, 8:30am to 5:00pm

If you'd prefer to speak to us in Welsh

0800 052 6058

Our billing contact centre is currently closed.

Text relay for customers with hearing and speech difficulties

Telephone: 18002 & number you want to call
Textphone: 18001 & number you want to call

Bogus caller / checking a visiting officers identity:

0800 281 141

24 hours a day, 7 days a week